Last updated and effective: May 11, 2026
We, Vallen Singapore Pte. Ltd., together with our affiliated Vallen entities operating across Singapore, Thailand, Malaysia, the Philippines, and China (“Vallen”, “we”, “us”, or “our”), respect your privacy and are committed to protecting personal data in a responsible, transparent, and secure manner.
This Privacy Policy explains how we collect, use, disclose, store, transfer, and protect personal data when you visit our website, submit an enquiry, download content, register for an event, interact with our digital channels, or otherwise communicate with us.
This website may be accessed by users in Singapore, Thailand, Malaysia, the Philippines, China, and other locations. We handle personal data in accordance with applicable data protection laws, including, where relevant, Singapore’s Personal Data Protection Act, Thailand’s Personal Data Protection Act, Malaysia’s Personal Data Protection Act, the Philippines’ Data Privacy Act, and China’s Personal Information Protection Law.
Where local laws provide additional rights or protections, those local requirements will apply.
Vallen provides integrated supply chain solutions, MRO industrial distribution, and automation and capital equipment solutions for business and industrial customers across Asia
This Privacy Policy applies to personal data collected through our website, contact forms, enquiry forms, event registration forms, download forms, email or phone communications, marketing campaigns, digital advertising activities, analytics tools, and social media or third-party platforms that link to this website.
This Privacy Policy does not apply to third-party websites, platforms, or services that we do not control. If you access third-party websites through links on our website, their own privacy policies will apply.
We may collect personal data directly from you, automatically through your use of our website, or from business partners, suppliers, service providers, or publicly available business sources.
Information you provide to us may include your name, company name, job title or department, business email address, business phone number, country or region, enquiry details, product or service interests, event registration details, communication preferences, and any other information you choose to provide through our website forms or communications with us.
Information collected automatically may include your IP address, browser type and version, device type, operating system, referring website or campaign source, pages viewed, time and date of visit, clicks, downloads, website interactions, approximate location based on technical identifiers, cookie data, and cookie consent preferences.
If you interact with our marketing activities, we may collect information such as email campaign engagement, form submission history, event registration or attendance status, advertising interaction data, and website behaviour linked to business enquiries where permitted by law and consent settings.
We do not intend to collect sensitive personal data through this website. Please do not provide sensitive personal data through our website forms unless we specifically request it and explain why it is needed.
We may collect personal data when you submit a contact form, request a quote, consultation, demo or product information, download content, register for an event or webinar, subscribe to updates, communicate with our sales, marketing or customer service teams, browse our website, interact with digital advertising or social media channels, or when a business partner, supplier or colleague refers your enquiry to us.
We may use personal data to respond to enquiries, provide information about our products and services, arrange meetings or demonstrations, manage event registrations, support sales and customer relationships, provide customer service, send permitted business or marketing communications, improve our website, measure campaign performance, maintain website security, comply with legal obligations, and protect our business interests.
We will not use personal data for unrelated purposes unless permitted by law or with your consent where required.
Depending on the applicable law and the context of processing, we may process personal data based on your consent, the need to respond to your enquiry or request, the need to perform or prepare for a contract with you or your organisation, our legitimate business interests, compliance with legal or regulatory obligations, protection of our rights, security or business operations, or other lawful grounds permitted under applicable data protection laws.
Where we rely on consent, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
Our website uses cookies and similar technologies to support website functionality, analytics, performance measurement, and marketing activities.
Cookies are small files placed on your device when you visit a website. They help websites function properly, remember preferences, understand user behaviour, and measure digital performance.
We may use strictly necessary cookies, functional cookies, analytics cookies, and marketing or advertising cookies. Marketing and advertising cookies are only used where permitted by law and according to your consent preferences.
We use CookieYes to manage cookie consent on our website.
When a visitor enters our website, Google Tag Manager is loaded with default consent settings set to denied. This means that non-essential analytics, advertising, and tracking tags are blocked by default.
After the visitor makes a cookie choice through the CookieYes banner, CookieYes sends the selected consent status to Google Consent Mode. Google Tag Manager then determines which tags may run based on the visitor’s consent preferences.
If a visitor accepts relevant cookies, tools such as Google Analytics 4 and Google Ads may run according to the consent given. If a visitor rejects non-essential cookies, analytics and advertising tracking tags will remain blocked. If a visitor customises their preferences, only the permitted categories of cookies and tags will run.
You may change or withdraw your cookie consent at any time through the cookie preference settings on our website.
Subject to your consent preferences, we may use tools such as Google Tag Manager, Google Analytics 4, Google Ads, and other digital analytics, advertising or campaign measurement tools.
These tools help us understand website performance, improve content, measure campaign results, and provide relevant business information to users. Where required, these tools will only collect or process data after the appropriate consent has been provided.
We may use remarketing or advertising services, such as Google Ads, to show relevant business content to users who have previously visited our website. These services will only operate where permitted by law and according to the user’s cookie consent preferences.
We may use personal data mainly within Vallen for the purposes described in this Privacy Policy, such as responding to enquiries, supporting customer relationships, managing website operations, and improving our services.
We do not sell personal data. Service providers who process personal data on our behalf are expected to use it only for authorised purposes and to apply appropriate confidentiality, security, and data protection measures.
As we operate across multiple countries and may use regional or global systems, your personal data may be transferred to, stored in, or accessed from countries outside your location.
This may include transfers between Singapore, Thailand, Malaysia, the Philippines, China, and other countries where our group companies, service providers, technology systems, or business partners are located.
Where personal data is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable laws. These safeguards may include contractual protections, access controls, data protection agreements, technical security measures, and other lawful transfer mechanisms.
For users in China, personal information and cross-border transfers may be subject to additional requirements under China’s Personal Information Protection Law and related rules. Legal review is recommended before confirming how China user data is collected, hosted, accessed, or transferred.
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods may depend on the nature of the enquiry or business relationship, whether you are an active customer, supplier, partner or business contact, legal, tax, accounting, audit or reporting requirements, marketing consent and communication preferences, contractual obligations, dispute resolution or legal enforcement needs, and internal record-keeping requirements.
When personal data is no longer required, we will delete, anonymise, or securely dispose of it.
We use reasonable technical, organisational, and administrative measures to protect personal data against unauthorised access, loss, misuse, disclosure, alteration, or destruction.
These measures may include access controls, secure hosting arrangements, user authentication, data minimisation, internal data handling procedures, staff awareness and confidentiality obligations, system monitoring and maintenance, vendor due diligence where appropriate, and secure disposal or deletion processes.
However, no website, online platform, or electronic transmission is completely secure. While we take reasonable steps to protect personal data, we cannot guarantee absolute security.
Depending on your location and applicable data protection laws, you may have rights in relation to your personal data. These may include the right to request access to your personal data, request correction of inaccurate or incomplete personal data, request deletion of your personal data, withdraw consent where processing is based on consent, object to certain types of processing, request restriction of processing, request data portability where applicable, request information about how your personal data is processed, and lodge a complaint with the relevant data protection authority.
To exercise your rights, please contact us using the details in Section 22. We may need to verify your identity before responding to your request. Some requests may be subject to legal limitations, exemptions, or retention requirements.
Where permitted by law, we may send you marketing communications about our products, services, events, solutions, partner brands, and business updates.
You may opt out of marketing communications at any time by clicking the unsubscribe link in our marketing emails, contacting us directly, or updating your communication preferences where available.
If you opt out of marketing communications, we may still send you non-marketing communications, such as responses to enquiries, service-related messages, transaction-related communications, or legal notices.
As a B2B organisation, we may collect and use business contact information to communicate with customers, prospects, suppliers, partners, and other professional contacts.
This may include using your business contact details to respond to business enquiries, share relevant product or service information, coordinate meetings or demonstrations, support account management, provide event invitations or business updates, and maintain business relationship records.
We will handle business contact data in accordance with applicable data protection laws and your communication preferences.
Our website may include links to third-party websites, supplier websites, partner pages, social media platforms, embedded content, or external resources.
We are not responsible for the privacy practices, content, or security of third-party websites or platforms. We encourage you to review the privacy policies of any third-party websites you visit.
Our website is intended for business and professional users. It is not directed at children.
We do not knowingly collect personal data from children through this website. If you believe that a child has provided personal data to us, please contact us so we can take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in our business, website, systems, legal requirements, or data protection practices.
The latest version will be published on this page with the updated date. We encourage you to review this Privacy Policy periodically.
If you have any questions about this Privacy Policy, how we handle personal data, or how to exercise your rights, please contact us at:
Email: Compliance@Vallen.Asia
For privacy-related requests, please include enough information for us to identify you and respond to your request appropriately.
